Earlier this year I posted a piece: "One hairy pasta coming up" - basically, I was enjoying a meal at Panarottis when I happened upon a strand of long hair BAKED INTO the cheese topping of my pasta. I've mostly gotten over this incident - needless to say though, I haven't had a pasta dish at the local Panarottis since...
Then today, I get a hair on my bun! (Ha ha - yeah laugh). So I go to McDonald's and order the Grand Chicken Spicy Hot burger medium meal. I eventually get my meal. I open the burger box and look inside (I
So I go up to the counter. I try to get someone's attention. This proves a difficult task. Eventually I'm like, "HI! Sorreeeee" to the cashier in front of me. And she finally pays me attention. I show her the burger. She's kind of lost. Looks to a lady shouting around behind her and is like "customer complaint" and shows her the burger. The shouting lady just shakes her head (while still shouting) and says something quick and soft and is back to shouting. The cashier puts the burger back down onto the counter next to her and goes about her business. Guaranteed, they were extremely busy, but a manager or someone could have made it a little quicker and seen to me. But, I had to instead stand there and wait. And wait. And WAIT!
I was pretty starving, so I was really NOT in the mood for this and was losing patience. So I slid the burger in front of me and started taking pics of it (thinking, WHY THE HELL did I NOT do this first?!) (the pics are unidentifiable - I blame the BlackBerry camera and the bun). But, this clearly was the right thing to do. The cashier looked at me from the side of her eye while taking orders. Then she slipped away with the burger to the back. Next thing another lady appears and the cashier shows her the burger and hands it over to her. This lady looks at it. Moves the offending hair around. Then goes to the back and shows it to everyone. I see them all looking at it. Trying to figure out what the hell that is and how the hell it got there.
She's in the back for a bit... I'm busy straining my already strained eyesight to see what's going on back there. She eventually notices me "watching" and so asks "is this yours?" I nod yes. She calls me to the side. She then goes on to tell me that this "hair" is actually wheat germ. And not in fact hair. She goes on to show this to me. Moving it around and what not, showing me how the bun is a wheat germ bun and so the wheat germ looks like that, and see when you turn it you can see it looks the same... Its wheat germ not hair. That bit of wheat germ was just longer than the rest.... I looked at her skeptically...
It is possible that it really was wheat germ and she was telling the truth... But, I just don't buy the story. They seemed to all be speculating in the back there and in shock until it was noticed that I was watching everything. She made it clear to me (more than once) that it was NOT hair, but wheat germ... (pretty much explained it to me like I was a child that was having difficulty understanding something as simple as 'A B C') But she would give me another burger...
Not so sure if I was really given another burger... Or if they just replaced the top bun or just swiped off the offending "wheat germ" - I tried to see, but couldn't get a good view this time. So one of those things hey...
Just to note - it is my right as a customer to complain about unsatisfactory food. I wasn't complaining because there wasn't enough sauce in my burger, or it wasn't juicy enough, or the bun just didn't look perfect to me... No. I was not just being "fussy". I was complaining because there was something that looked very much like hair in my meal, and it definitely was NOT mine!
Guys, just be cautious when eating out. You never know what you're gonna get... And always exercise your right as a customer!
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